Background
When Cayas + Ward first started over 10 years ago, they were a small team of four design professionals focused on architecture, interior design, and master planning for hospitality, short-term accommodation and retail clients, across Australia. From the beginning, they partnered with Deployus to manage their IT infrastructure and ensure their systems could scale with their growth. Fast forward to today, and Cayas + Ward is now a thriving company with a team of 26, still relying on Deployus to keep their IT systems running seamlessly, as they continue to expand.
The Challenge
When we first started working with Cayas + Ward, they were a growing firm with big ambitions but limited IT resources. As their business expanded, so did the complexity of their IT needs. They required a partner who could not only maintain their systems but also anticipate their future demands, ensuring they could scale smoothly without interruptions or downtime.
As their operations grew, we found they needed more robust infrastructure, efficient licensing and systems management, and stronger cybersecurity measures. The challenge was to keep everything running efficiently, prevent issues before they arose, and ensure they stayed ahead of technology trends.
Our Solution
From day one, we took a proactive approach with Cayas + Ward. We solved their initial IT needs by establishing a scalable system that would grow with them, providing regular maintenance and swift issue resolution to keep their team focused on their design work.
Here’s how we’ve supported them over the years:
- Proactive IT Maintenance: We performed regular system checks and preventive maintenance, which kept their IT downtime to a minimum. This allowed their team to focus on projects without worrying about technical hiccups.
- Growth Management: As Cayas + Ward grew from a team of 4 to 26, we ensured their systems scaled seamlessly. Our team handled all IT acquisitions, licensing, and upgrades as their needs expanded, allowing them to stay ahead of increasing demands.
- Quick Help Desk Support: When individual issues did arise, our help desk provided fast responses to ensure minimal disruption to their workflow. We’ve always made it a priority to resolve any problems swiftly, keeping their team productive.
- Cybersecurity: We helped them avoid potential cyber threats by implementing strong security measures. To date, Cayas + Ward haven’t faced any cyberattacks, which we attribute to our proactive approach in identifying and addressing vulnerabilities.
- COVID-19 Transition: When the pandemic struck, we quickly transitioned their entire team to a remote working model. Despite the abrupt shift, we ensured their IT infrastructure was ready for the change, enabling a smooth transition with zero downtime.
The Results
- Minimal Downtime: Cayas + Ward has experienced very few major IT issues. Our regular maintenance and proactive approach, ensuring their work continues uninterrupted.
- Smooth Growth: As their team grew, we scaled their IT infrastructure efficiently, ensuring they always had the resources they needed to meet new demands.
- Reliable Cybersecurity: With no major cyberattacks to date, our ongoing security management has helped them avoid potentially devastating threats.
- Seamless Remote Work Transition: During the COVID-19 pandemic, we swiftly set up their remote work infrastructure, ensuring they could continue business as usual without any disruptions.
What Cayas + Ward says about us
Jeremy Ward, Director at Cayas + Ward, shared his thoughts on our partnership:
“Deployus has been with us since the very beginning. They’ve helped us grow from a team of four to 26 design professionals, and we’ve always been able to rely on them. Their proactive maintenance keeps downtime minimal, and their help desk is incredibly fast. We’ve never had a cyberattack, and they always handle issues before we even notice them. When COVID-19 hit, they helped us move to working from home without any downtime. I can’t recommend Deployus enough. They plan ahead, respond quickly, and have been key to our success.”
Our partnership with Cayas + Ward demonstrates how proactive, strategic IT support can help a business grow while avoiding the pitfalls of scaling up. We’ve been by their side for over a decade, ensuring their systems are reliable, their risks are minimised, and their growth is fully supported by a robust IT infrastructure.
At Deployus, we look forward to continuing to support Cayas + Ward as they evolve, providing the technology solutions they need to succeed.