Background
When we first started working with KINNECT a decade ago, they were a growing health organisation with a team of 60 employees, aiming to expand rapidly and scale their operations. Today, KINNECT has grown to nearly 300 employees, and over the years, we’ve been a trusted partner in helping them navigate their growth through strategic IT support. As a business deeply rooted in health services, KINNECT needed a partner who could provide both technical expertise and strategic insight to help them achieve their goals.
The Challenge
When KINNECT first engaged with us, they were at a pivotal point of growth. They required a flexible IT partner who could offer more than just technical fixes—they needed someone who could help them think strategically about their technological needs and future business expansion. The challenge wasn’t just about solving immediate problems; it was about creating an IT infrastructure that would allow KINNECT to scale, adopt new technologies, and maintain their focus on their core mission: helping people.
As KINNECT grew, the complexity of their IT needs also increased. Managing a growing workforce while leveraging innovative technology solutions required both specific technical responses and broader, long-term strategic planning. We found that KINNECT needed not only reliable technical support but also a partner who could anticipate challenges and adapt solutions that aligned with their overarching goals.
Our Solution
At Deployus, we took a holistic approach to supporting KINNECT’s growth. Here’s how we’ve helped them thrive over the past 10 years:
- Flexible and Strategic IT Support: From the outset, we recognised that KINNECT’s needs extended beyond technical solutions. We didn’t just address their immediate IT challenges; we worked with them strategically, helping them integrate new technologies that would enhance their operations and enable further growth. This approach ensured KINNECT was always ahead of the curve, both in technical infrastructure and in leveraging IT as a growth enabler.
- Growth Management: As KINNECT expanded from 60 to nearly 300 employees, we ensured their IT systems were robust enough to handle the increase in scale without interruptions. We provided them with a flexible IT environment that adapted to their growing needs while maintaining efficiency and security across the board.
- New Technology Adoption: One of the key areas where we made a difference was in helping KINNECT explore and implement new technologies. We found opportunities for them to leverage these advancements, enhancing their ability to serve clients in the healthcare sector. This has been instrumental in enabling KINNECT to focus on their core value of helping people, with technology as a key enabler.
- Trust and Reliability: Over the years, we’ve built a relationship of trust with KINNECT. Our proactive approach ensured they could focus on their business without worrying about IT disruptions. Kevin from KINNECT noted that this trust is what sets us apart, describing us as an “extension of their business” and highlighting the confidence they have in our ability to deliver.
The Results
Our partnership with KINNECT has been marked by significant achievements:
- Rapid, Smooth Growth: Thanks to our strategic IT support, KINNECT was able to grow from 60 to nearly 300 employees without facing significant technical setbacks. Our solutions provided the flexibility and scalability they needed to grow at pace.
- Enhanced Technological Capabilities: By adopting new technologies, KINNECT has been able to improve its services and streamline its operations. Our solutions have given them the tools to remain competitive and innovative in the health industry.
- Confidence in IT Infrastructure: KINNECT has full confidence in their IT infrastructure, allowing them to focus on their mission of helping people. The reliability of our systems and our proactive approach to problem-solving has enabled them to operate without disruptions.
What KINNECT Says About Us
Kevin, from KINNECT, shared his experience with Deployus:
“Deployus has been critical to our success and where we are today. Their flexibility and technical expertise, both specific and strategic, have allowed us to grow from 60 to nearly 300 people. They’re more than just a supplier—they’re an extension of our business. We trust them completely, and I can say without question that their reliability and support have been key to our success. With Deployus, we’ve been able to leverage technology to help people, and that’s what matters most to us.”
Our decade-long partnership thus far with KINNECT highlights the power of a strategic, proactive approach to IT support. We’ve been there every step of the way, ensuring their systems are scalable, secure, and aligned with their business objectives. KINNECT’s growth is a testament to the effectiveness of this approach, and we look forward to continuing to support their journey as they evolve and expand.
At Deployus, we believe in being more than just a service provider—we’re here to be an extension of your business, offering solutions that drive long-term success.